Help

Find answers to common questions about Musicca. If you can’t find what you’re looking for, you're always welcome to contact me.

1. General questions

• Is Musicca really free?
  
  Yes. All content on Musicca is available free of charge and without ads.
  
  
• Do I need to create an account to use Musicca?
  
  Yes. Registration is necessary to track and store your progress.
  
  
• Can I use Musicca at school?
  
  You can! Students can share their progress with instructors. Learn more.
  
  
• Is there a Musicca app available?
  
  Unfortunately not. Building an app can be costly, and my top priority is enhancing your learning experience by expanding the Musicca website.
  
  
• Why are there no rhythm exercises?
  
  Rhythm exercises (and many more) are coming soon! Stay tuned!
  
  
• Can I copy content from Musicca?
  
  No. All content on the Musicca website including text, images, design, software, and audio, are the proprietary property of Musicca. Feel free to share or link to any part of the website.
  

2. Account

• How do I create an account?
  
  Go to the create user page and register with your email address or existing Google or Facebook account.
  
  
• How do I reset my password?
  
  Visit the reset password page. If you registered using your Google or Facebook account, you'll need to go to Google or Facebook to reset your password.
  
  
• Why didn't I get the reset password email?
  
  Try checking the spam folder in your email inbox. If you use Hotmail or Outlook, please be aware that Microsoft blocks all emails sent by Musicca because they don't support free music education. In that case, please add This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it. to your Safe Senders List and try resetting your password again. If you need help resetting your password you can contact me.
  
  
• How do I change my name or email address?
  
  Login and go to your settings. If you registered using your Google or Facebook account, you'll need to go to Google or Facebook to change your email address.
  
  
• What information can other users see about me?
  
  I keep your data and personal information private. If you share your progress with other users, your name and progress are visible to those users only.
  
  
• How do I delete my account?
  
  Login and go to your settings. Click the link 'Delete my account' at the bottom of the page and follow the instructions. Please note, data cannot be restored once it has been deleted.
  

3. Using Musicca

• How do I earn stars?
  
  When you make it through an exercise without any wrong answers, you'll earn a star. When you have earned a star for every exercise within a circle, you'll receive another star. You can only earn one star for each exercise and you cannot lose the stars you've earned.
  
  
• How do I increase my level and my rank?
  
  You earn points after completing new exercises and by repeating exercises you've already finished. As points add up, you'll reach higher levels and ranks.
  
  
• What shortcuts are available?
  
  You can use enter (send answer, continue to the next exercise), space (play sound, stop sound), s (sharp accidental), f (flat accidental), and e (eraser). For multiple choice exercises, use the keyboard key that corresponds to the first letter of the answer you want to select – to use this shortcut, answer buttons cannot have the same first letter.
  
  
• How do I view another user's progress?
  
  You can view other user's progress if they've entered your email address on their share progress page. Each user that shares their progress with you, will appear on your friends page.
  
  
• How do I share my progress with others?
  
  Login and go to your share progress page. Enter the email address of the user you want to share with, and they'll receive access instantly. Please note, sharing your progress with a user will not grant you automatic access to their progress.
  
  
• How do I reset my progress?
  
  You can always repeat any of the exercises. For a complete progress-reset, you must create a new user account.
  

4. Technical issues

• Which browsers does Musicca support?
  
  Chrome, Firefox, Safari, and Microsoft Edge, support Musicca. Download the latest version of your preferred browser for the optimum experience.
  
  
• My sound is not working. What can I do?
  
  Try refreshing the page. Make sure your speakers are on and the volume is turned up. Make sure your browser is up to date with the latest version; try opening Musicca from a different browser (Chrome, Firefox, Safari or Microsoft Edge).
  
  
• Why isn't audio auto-play working?
  
  Sometimes browser default settings block auto-play. In this case, the first question in an exercise may not play automatically. Change your browser settings to enable auto-play during Musicca use.
  
  
• Musicca isn't working. What can I do?
  
  Try refreshing the page; ensure your browser is up to date with the latest version; or, open Musicca from a different browser (Chrome, Firefox, Safari or Microsoft Edge).
  
  
• How do I report a bug?
  
  To report a bug, please send me an email and include the following information: The browser used, browser version, and what occurred. Thank you.