Help

Find the answers to your questions about Musicca. If you cannot find the answers that you need, you are always welcome to contact me.

1. General questions

• Is Musicca really free?
  
  Yes. All content on Musicca is available free of charge and without ads.
  
  
• Do I need to create an account to use Musicca?
  
  Yes. Registration is necessary to track and store your learning progress.
  
  
• Can I use Musicca at school?
  
  Yes. Students can share their progress with instructors. Learn more.
  
  
• Is Musicca available as an app?
  
  No, unfortunately not. Building an app is expensive and time-consuming and I would rather focus on developing the website.
  
  
• Why are there no rhythm exercises?
  
  Rhythm exercises and much more are coming in the near future. Stay tuned!
  
  
• Can I copy content from Musicca?
  
  No. All content on Musicca (design, text, images, software, audio and more) are the proprietary property of Musicca. You may link to any part of Musicca.
  

2. Account

• How do I create an account?
  
  Go to the create user page. You can sign up by using your email address or by using your existing Google or Facebook account.
  
  
• How do I reset my password?
  
  Go to the reset password page. If you signed up using your Google or Facebook account, you must go to Google or Facebook to reset your password.
  
  
• How do I change my email or name?
  
  Login and go to your settings. If you signed up using your Google or Facebook account, you must go to Google or Facebook to change your email address.
  
  
• What information can other users see about me?
  
  By default, your data is kept private. If you choose to share your progress with others, your name and progress will be visible to those users.
  
  
• How do I delete my account?
  
  Send me an email stating that you want your account deleted. Please note that the deleted data cannot be restored.
  

3. Using Musicca

• How do I earn stars?
  
  You earn stars by completing exercises without any wrong answers. When you have earned a star in all exercises within a circle that circle will obtain a star. You can only earn one star for each exercise, and you cannot lose the stars you have earned.
  
  
• How do I increase my level and my rank?
  
  You earn points by completing exercises. The more points you get the higher the level and the rank you will achieve. You can earn points by completing new exercises, and by repeating exercises you already carried out.
  
  
• What shortcuts are available?
  
  You can use enter (send answer, continue to the next exercise), space (play sound, stop sound), s (sharp accidental), f (flat accidental), and e (eraser). In exercises with answer buttons you can use the first letter of the button for answering, but only if any two buttons do not share the same first letters.
  
  
• How do I view the progress of others?
  
  Other users can share their progress with you by entering your email on their share progress page. Go to your settings page to view your email address. When you have gained access to their progress they will appear on your friends page.
  
  
• How do I share my progress with others?
  
  Login and go to your share progress page. Enter the email address of the users with whom you will share your progress. They get access to your progress instantly. Note that this does not give you access to their progress.
  
  
• How do I reset my progress?
  
  You can always redo any exercise. If you want to reset your progress completely you have to create a new user.
  

4. Technical issues

• Which browsers are supported?
  
  Musicca is supported by Chrome, Firefox, Safari and Microsoft Edge. Download the latest version of your preferred browser for the best experience.
  
  
• My sound is not working. What can I do?
  
  Try refreshing the page. Make sure that your speakers are on and the volume is turned up. Make sure you have the latest version of your browser. Try a different browser (Chrome, Firefox, Safari or Microsoft Edge).
  
  
• Why is audio autoplay not working?
  
  Some browsers block autoplay per default. In that case the first question in an exercise may not autoplay. You can allow autoplay on Musicca in your browser settings.
  
  
• Musicca is not working. What can I do?
  
  Try refreshing the page. Make sure you have the latest version of your browser. Try a different browser (Chrome, Firefox, Safari or Microsoft Edge).
  
  
• How do I report a bug?
  
  Send me an email. Please be sure to include all necessary information needed to reproduce the issue, such as your browser, your browser version and the conditions in which the issue occurs. Thank you.